PawVisit Support

A thoughtful care journal for independent pet sitters and dog walkers.

First visit

Add a household, add each pet and their tasks, and choose Schedule visit. Open Today, start the visit, record each pet’s care and finish. Unchecked tasks remain “Not recorded.” Review reports before sharing.

Backups and new devices

Studio → Export full backup creates a JSON file containing your complete workspace, including photos. Store it securely. On your new device, use Restore backup and confirm replacement. Invalid files leave existing data unchanged. There is no automatic device-to-device synchronization.

Deleting the app does not delete exported files or system backup copies, and does not cancel your subscription. Delete those copies separately and manage subscriptions through Apple.

Purchases

Studio → PawVisit Pro → Restore purchases reloads subscriptions for your current Apple Account. Your saved records and basic exports stay available after cancellation. For Apple billing help, visit Apple billing support.

Records and reports

Pet profile edits affect new visits. Open follow-ups remain visible until resolved. Reports contain device-recorded times, not certified evidence. The image is a concise summary; the PDF has the full care record and photos.

Privacy policy

Contact

Email support@edgevix.com. Use fictional examples when asking for help. Do not send real client records, private photos, lock codes or full backups.